How to process a return in Ribbn

Step 1: Locate the Order

1. Go to Orders in your Admin Dashboard.
2. Select All Orders.
3. Find and open the order you want to process a return for.
4. Click "Refund" button in top right corner.

Step 2: Mark the Return & Process the Refund

1. Select the amount to refund in Ribbn.
   • This step only marks the return in Ribbn.
   • To issue the actual refund, go to your Stripe account via Settings > Payments > Go to Stripe and process the payment there.
   • Are you using Zettle - follow Zettle's instructions how to proceed with a refund.

Step 3: Confirm & Notify the Customer

1. Click Refund in Ribbn.
   • If you want to notify the customer, tick the notification box before confirming.

Step 4: Restock the Item (If Applicable)

1. Once the returned item is back in your store, manually update its status to Listed if it will be available for sale again.
   
   

Processing Returns with Swish or Credits

• Refunds with Credits
  If an order was paid using credits, the order value is often 0, which means the refund button will not be available in Ribbn. In this case, you’ll need to manually reissue the credits to the customer. When doing so, always reference the order number in the message for your own bookkeeping and tracking purposes. 
  Pro tips: Tag the order so you know it's been refunded.
• Refunds with Swish
  If the order was paid via Swish, you must process the refund as a manual bank transfer. Ask the customer for their bank details, complete the transfer, and then click the refund button in Ribbn (following the standard refund steps) to properly record the return in the system.

By following these steps, you'll ensure returns are properly recorded in Ribbn and refunds are correctly processed through Stripe. 🚀