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How to process a return in Ribbn

Processing a return in Ribbn is simple, but remember—refund payments must also be handled separately in Stripe. Follow these steps to mark a return and ensure the refund is processed correctly.

Step 1: Locate the Order

  1. Go to Orders in your Admin Dashboard.
  2. Select All Orders.
  3. Find and open the order you want to process a return for.

Screenshot 2025-02-19 at 14.21.32

Step 2: Mark the Return & Process the Refund

  1. Select the amount to refund in Ribbn.
    • This step only marks the return in Ribbn.
    • To issue the actual refund, go to your Stripe account via Settings > Payments > Go to Stripe and process the payment there.

Step 3: Confirm & Notify the Customer

  1. Click Refund in Ribbn.
    • If you want to notify the customer, tick the notification box before confirming.

Step 4: Restock the Item (If Applicable)

  1. Once the returned item is back in your store, manually update its status to Listed if it will be available for sale again.

By following these steps, you'll ensure returns are properly recorded in Ribbn and refunds are correctly processed through Stripe. 🚀