When an item is sold—whether in-store or online—it moves through different Statuses in Ribbn Admin. These statuses help track where the item is in its lifecycle and simplify seller payouts.
Here’s a recommended workflow for handling sold items using Statuses:
- In-store sales – When an item is sold, it automatically moves to Sold Return Period Open. Since in-store purchases are not required to have a 14-day return/exchange period, you can move the item directly from Sold Return Period Open to Sold Seller To Be Paid, unless your store offers a return policy.
- Online sales – Keep the item in Sold Return Period Open until the customer has received it and 14 days have passed (the legally required return period for online purchases).
- Sold Seller To Be Paid – No action is needed until the seller requests a payout or chooses to use their funds for a purchase. Once the payout is processed, update the status to Sold Seller Paid.
👇 Now, follow the Step-by-Step Guide below to process a seller payout once an item is in Sold Seller To Be Paid.
How to process a Seller Payout in Ribbn
1. Filter Sold Items Ready for Payout
- In Ribbn Admin, go to Product View.
- Apply filters: Sold - Seller to Be Paid and select the desired To Be Paid Date in Filter.
2. Confirm Payment Details
If the seller’s payment details are missing or need verification, you can easily reach out to them:
- In the app – Use the Chat function to message the seller directly.
- In desktop view – Select the sellers you need to contact:
- Mark the sellers you wish to message.
- Click Select All > Bulk Action > Message vendors of selected items.
- Write a message politely requesting their bank details.
3. Process the Payout
- Log in to your online banking platform and complete the payout to the seller using their provided payment details.
4. Update Payment Status
- Mark the items as Sold - Seller Paid in Ribbn Admin to keep records accurate.
That’s it! The payout is complete.