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💬 How to assign a member to Chatroom 

Chat is the easiest way to stay in touch with your sellers. Each seller has their own thread, so all messages are organized and easy to find—no digging through emails. Assign a team member to handle chats and get notified when new messages come in, whether you're on desktop or mobile. You can also create templates for quick replies.

3. Chat Settings

Set who gets notified about incoming chat messages from customer and sellers.

  • Add Chat Member
    Go to: Chat > Settings > Member Management.
    Choose the default person to receive chat alerts in the dropdown list—this could be you or a shared customer support email.

Screenshot 2025-06-10 at 15.47.41
Optional: Not handling chats yourself? 
Do you want someone else in your team handling customer support and chat messages? Maybe add a Support member with an email that the support team has access to. Here is how:

  • Add a New User (if needed) 

    Go to Settings Icon (top right) > Scroll down to Users & Permissions > Create New User.
    Assign the Customer Support role to this new user.

Once created, return to Chat Settings and assign that user (or yourself) to receive chat notifications.